Please note, from 2023 we have updated our admin fee levels to Foundation, Enhanced and Essential fee. For more information on this, please refer to our admin fee FAQs.
For organizations based in Latin America, India and China, please contact us via My Support in the Help Center or your account manager/regional office to request an invoice/Fapiao (for China) to be raised. You can find the details of your account manager or regional office at the bottom of your dashboard when you sign in.
How to process your payment
Only the Main User can pay the admin fee. Other Users will not see the payment functions. If you need to change the Main User you can do this under the Users section on your dashboard.
Step 1: Sign in to your account
Step 2: Enter payment details
Step 3: Select your choice of fee
The next page is the Your choice of fee page. This is where you will have the option to select one of the following fees, depending on your HQ country.
For Companies there are two fee options:
- The Foundation level fee
- The Enhanced level fee
Companies outside of North America, the UK, Western Europe, South Korea, Southeast Asia, Taiwan (China), Hong Kong (China), Australia, and New Zealand, may also be eligible to pay the Essential level fee. Further information on the fee levels can be found here
Click Select for the level you wish to pay and you will be directed to the Make payment page.
Step 4: Choose your payment method
Once you’ve selected your payment fee, you will be taken to the Make payment page where you will see various details, some of which you can edit (compulsory fields are marked with an asterisk) and some of which will be prepopulated.
On the Make payment page you should:
1. Review and complete the details as necessary. Note that you can add an additional email address at ‘Billing email’ so that another person can receive the invoice (you will receive it automatically)
2. Read the terms of responding and tick the box
3. Select to either:
- Pay by card to make immediate payment by card or
- Pay by invoice to request an invoice for payment by other means
Note: We are currently unable to process AMEX payments. Please use another payment card or click Pay by Invoice to continue with your submission. You will be able to pay by card when the issue is resolved.
Step 5: Review the final payment details
Clicking either of the Pay by… buttons takes you to the Processing page. The Processing page is a summary of the details you have entered on the Make payment page for you to review. If you wish to edit any of the details, click Edit details to return to the Make payment page. Do not use the browser buttons to navigate during payment.
If you are ready to continue with payment click the Make payment button.
Note, after completing this process, you can access your invoice via the Payment block on My Account page by clicking the PDF icon under Invoice. The Paid box will be ticked immediately if you paid by card (if applicable) or later when you pay your invoice.
Step 6: Make your payment
Clicking the Make payment button directs you to a page where you can enter you can either enter your card details if you selected to pay by card or submits your request for an invoice if you have selected the pay by invoice option.
If you chose to make payment by card
The Payment Details window will pop up. Enter your card details and click Pay Now.
After clicking Pay Now you will be redirected to your response dashboard where you will see a red banner indicating successful payment.
You, plus the contact you added at Billing email (if applicable) will receive an email confirming that you have successfully completed your payment.
If you chose to request an invoice
Clicking the Make payment button submits your request and you will be redirected to your response dashboard.
You will see the following red banner, and the message above (which will also appears for card payments).
You, plus the contact you added at Billing email (if applicable), will receive a confirmation email that will have your invoice to be paid attached.
Once you have paid either by card or requested an invoice, you will be able to submit your questionnaire(s). The Submit button will now become available to you and you will be able to submit your questionnaire(s) in the Online Response System (ORS). Please see our article on submitting your response for more guidance on how to ensure you correctly submit your response.
For more guidance on how to use our platform, please refer to our platform guide for companies.
You may also find the following articles helpful:
- Access for companies
- Activate your CDP questionnaire as an organization
- Account user types
- Submitting the questionnaire
If you have not found an answer you were looking for, please contact our support team through My Support. You will need to be signed in to access this.
If you are a new user, you can register here. Once you are signed in, please return to the Help Center via the link at the top of the page.