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This article is for all users of the CDP Portal, Discloser or Requester, and provides tips for troubleshooting access issues. Please attempt the steps below and if you are still having issues, please contact CDP for more support.  
When signing in to your CDP Portal account, you may encounter one of the following access issues. Access issues can be caused by a number of factors such as firewalls, ad blockers, VPNs, proxy whitelists, network protection systems, security filters and so on.  
You may see the following access errors: 
 
1. Something went wrong. Try again. 
A screenshot of a computer<br><br>Description automatically generated 
 
2. Network request failed. No data available. Try again later.  
A screenshot of a computer<br><br>Description automatically generated 
3. Common.nav.header.error. 
A screenshot of a web page<br><br>Description automatically generated 
 
If you encounter one of the errors above, please try the following suggestions to enable your access to our Portal. 
1. Speak to your IT team to check for blockers on the network/whitelist our domains 
Your organization’s IT setup could be preventing the Portal from loading correctly. It may prevent the Portal from accessing related services. Contact your IT team and ask them to investigate further. 
 
We recommend whitelisting the following domains in your firewall and/or other relevant network protection systems:  
URL 
Description of what is held on URL 
identity.cdp.net 
 Azure B2C Identity Management 
myportal.cdp.net 
 The production URL of the Portal 
api-prd.cdpgreenstar.net 
 The production URL of the backend API 
cdn.cookielaw.org 
OneTrust Cookie Consent 
ota.eu.phrase.com 
 Translation 
cdn.phraseapp.com 
 Translation 
devcycle.com 
Feature flag implementation 
Ideally they should also add '*.cdp.net' and '*.cdpgreenstar.net' 
Core URLs for CDP Portals
 
2. Conduct a hard refresh of your browser
 
You can find instructions online about how to do this, for Chrome, Firefox, Edge, and other browsers, on Mac or PC. Normally, you’ll need to hold down Ctrl and click the Reload button. Or, hold down Ctrl and press F5. This will force your browser to load the site from the server, rather than the cache. 
 
3. Ensure ad blockers are turned off in your browser and elsewhere in your operating system 
You can find instructions online about how to do this for various browsers such as Chrome, Firefox, Edge, and others, on Mac or PC. 
4. Disable or turn off your work VPN on your computer 
If you have enabled a VPN on your computer, disable or turn it off temporarily on your computer and attempt to sign in to your account again. 
If the following troubleshooting suggestions have not worked, please contact CDP for further support. Please select the category Accounts and Access and sub-category Report a platform issue.
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If you have not found the answer you were looking for, please contact our support team through My Support. You will need to be signed in to access this.  
 
If you are a new user, you can register here. Once you are signed in, please return to the Help Center via the link at the top of the page.  
 
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