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This article is for all users of the CDP Portal, Discloser or Requester, and provides tips for troubleshooting access issues. Please attempt the steps below and if you are still having issues, please contact CDP for more support.  
Contents:
Portal access errors  
When signing in to your CDP Portal account, you may encounter one of the following access issues. Access issues can be caused by a number of factors such as firewalls, ad blockers, VPNs, proxy whitelists, network protection systems, security filters and so on.  
You may see the following access errors: 
 
1. Something went wrong. Try again. 
A screenshot of a computer<br><br>Description automatically generated 
 
2. Network request failed. No data available. Try again later.  
A screenshot of a computer<br><br>Description automatically generated 
3. Common.nav.header.error. 
A screenshot of a web page<br><br>Description automatically generated 
 
Troubleshooting suggestions  
If you encounter one of the errors above, please try the following suggestions to enable your access to our Portal. 
1. Speak to your IT team to check for blockers on the network/whitelist our domains 
Your organization’s IT setup could be preventing the Portal from loading correctly. It may prevent the Portal from accessing related services. Contact your IT team and ask them to investigate further. 
 
We recommend whitelisting the following domains in your firewall and/or other relevant network protection systems:  

URL  

Description of what is held on URL  

identity.cdp.net  

 Azure B2C Identity Management  

myportal.cdp.net  

 The production URL of the Portal  

api-prd.cdpgreenstar.net  

 The production URL of the backend API  

cdn.cookielaw.org  

 OneTrust Cookie Consent  

ota.eu.phrase.com  

 Translation  

cdn.phraseapp.com  

 Translation  

devcycle.com  

Feature flag implementation  

Ideally they should also add '*.cdp.net' and '*.cdpgreenstar.net'  

Core URLs for CDP Portals 

globaliris.com 

Payment provider 

 

We also recommend getting these email addresses whitelisted so that you can access verification links and reset passwords: 

The emails come from Azure, and they are sent from this email address: msonlineservicesteam@microsoftonline.com 

Likewise, the Activation emails are sent from this email address: mail@cdp.net 

 
 
2. Conduct a hard refresh of your browser
 
You can find instructions online about how to do this, for Chrome, Firefox, Edge, and other browsers, on Mac or PC. Normally, you’ll need to hold down Ctrl and click the Reload button. Or, hold down Ctrl and press F5. This will force your browser to load the site from the server, rather than the cache. 
 
3. Ensure ad blockers are turned off in your browser and elsewhere in your operating system 
You can find instructions online about how to do this for various browsers such as Chrome, Firefox, Edge, and others, on Mac or PC. 
4. Disable or turn off your work VPN on your computer 
If you have enabled a VPN on your computer, disable or turn it off temporarily on your computer and attempt to sign in to your account again. 
If the following troubleshooting suggestions have not worked, please contact CDP for further support. Please select the category Accounts and Access and sub-category Report a platform issue.
5. Allow popups for our site

Follow the below steps to Enable or Disable pop-ups in Microsoft Edge®: 

 

  1. Click the Settings and More ••• button on the upper-right side of the browser. 
  2. Click Settings. 
  3. Click Cookies and Site Permissions. 
  4. Select Pop-ups and redirects and switch to toggle it between Off and On. 

 

Firefox 

 

Select Settings. Click Privacy & Security located on the left side. Select Block pop-up windows below the Permissions section. To allow pop-ups for all sites, clear the check box for Block pop-up windows. 

 

Chrome 

 

To enable/disable pop-ups: 

 

  1. Open Chrome. 
  2. At the top right, click More. Settings. 
  3. Under "Privacy and security," click Site settings. 
  4. Click Pop-ups and redirects. 
  5. To Enable Pop-ups - Select Sites can send pop-ups and use redirects. 
  6. To Disable Pop-ups - Select Don't allow sites to send pop-ups or use redirects. 

Please note: the portal may work better for users by opening a private browsing window using Microsoft Edge.

 

Re-submitting your questionnaire set up  

 
You may also need to resubmit the questionnaire set up for a number of reasons. For example, if you have been requested by additional Requesters following your questionnaire set up submission.  

Please note, resubmitting your questionnaire set up for whatever reason will not lead to data loss in your questionnaire response input so far.   

 
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If you have not found the answer you were looking for, please contact our support team through My Support. You will need to be signed in to access this.   
   
If you are a new user, you can register here. Once you are signed in, please return to the Help Center via the link at the top of the page.   
 
Keywords: access, troubleshooting, portal, error, issue, security, permission, blocker
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