This article is for Requesters and explains how to choose and assign DUNS numbers to organizations in your Request list and resolve any DUNS number related issues. Every requested organization in a Request list must have a DUNS number for the list to be submitted successfully. For more information on DUNS numbers, please visit our Request Data page.
Contents
- Finding missing DUNS
- Selecting the correct organization
- Duplicate DUNS number
- Incorrectly assigned DUNS number
- Missing DUNS number in database
- Unable to add DUNS number
- How to raise a case for queries relating to DUNS numbers
Once you have created your Request list in the CDP Portal, click on ‘Manage organizations’ in the navigation panel on the left and click ‘View’ on the current year’s list. You will see a banner at the top of the page, notifying you of any missing DUNS numbers.
To view all the organizations in your Request list that are missing DUNS numbers, click on the ‘MISSING DUNS’ tab at the top.
To find the DUNS number of an organization in your Request list, click the ‘Find’ button.
You will see the DUNS number lookup window. The ‘Organization name’ and ‘Country’ fields are prepopulated with the organization information and can be edited to refine the search as you require.
You can also add the address of the organization to provide a more accurate search result, please use the registered organization’s headquarters address. Once any additional information has been filled in, click ‘Search the DUNS database’. The DUNS number lookup window will then show all the organizations that have come up as a match for your search.
There may be multiple results. Check that all the information provided for an organization matches your records to ensure you select the right one for your Request list.
Once you have assessed the organization details and found the correct DUNS number for the organization click ‘Add DUNS number +’. This adds the DUNS number to the record in your Request list and assigns the DUNS number to the organization in the database.
Selecting the correct organization
When selecting a DUNS number for an organization on your Request list, there may be multiple potential matches for each company. You can resize the columns to show the full address of the organization.
To ensure you select the correct DUNS number, we recommend:
- Comparing the name, country, and address details of the organization in the DUNS number lookup window to your organization records. The address information may help to differentiate between organizations with similar names. You may be able to verify this information with the organization directly or via their website.
- If multiple organizations in the search match your records, choose the topmost search result.
- If you are unsure which organization to select in a list of potential subsidiaries, you can consider requesting the parent organization. You can find the parent organization in the column called ‘Ultimate Parent’ by scrolling right on the DUNS number lookup window.
To request the parent organization, add the organization to your Request list directly through the ‘Add an Organization’ page on the Portal.
When attempting to assign a DUNS number to an organization in your Request list, you may see the following warning message.
This means that the DUNS number you tried to assign to an organization in your Request list is already associated with another organization in the database and can’t be reassigned.
You can find the organization to which this DUNS number is assigned and add it to your Request list by searching for the DUNS number on the ‘Add an Organization’ page on the Portal. To do this, select DUNS Number as the organization ID type and enter the organization's DUNS number in the ‘Unique Organization ID’ field. Then, click ‘Search’.
For further guidance please refer to our article on adding organizations to your Request list.
If you find that a DUNS number for an organization on your list does not match our records, either from copying a previous year’s list or from searching the ‘Add an Organization’ page on the Portal, please check your records and our search tips above.
If the DUNS number appears to be incorrectly assigned, please raise a case via the Help Center. More details on raising a case can be found at the end of the article.
Missing DUNS number in database
When assigning a DUNS number to organizations in your Request list or adding a new organization to your list, there may be a scenario in which an organization appears to be missing from the database. If this happens, you will be presented with a pop up that informs you that no organizations match your search.
Search tip: use the most simplified version of the organization’s name as it may be slightly different than your records. For example, instead of searching 'Company ABC Limited' try 'Company ABC' or instead of 'ABC CO. LLC.', try 'ABC'.
If you are unable to find the DUNS number for organizations on your Request list, please raise a case via the Help Center. More details on raising a case can be found at the end of the article.
When adding DUNS numbers or organizations in your Request list, you may be faced with the following error message.
This may occur because an organization in the CDP database has the exact same name as the one you are trying to add to your Request list. To resolve this, you can add the organization to your Request list directly by using the ‘Add an Organization’ page on the Portal.
To do this, click on ‘Manage Organizations’ on the left navigation panel in your homepage and then click ‘View’ for the current disclosure cycle list. Next, click on ‘Add an Organization’. Input the organization name that you would like to add to your Request list into the ‘Organization name’ field and click ‘Search’. To add the organization to your Request list, click the ‘Add’ button.
How to raise a case for queries relating to DUNS numbers
If you are not able to resolve a DUNS issue in your Request list using the guidance in this article, please contact our support team via My Support in the Help Center.
When raising a case via My Support, choose the category ‘I am a requester and have a query’ and the subcategory ‘I have an issue with my request list’ to ensure your case goes to the right team.
To help us with our investigations, please raise one case per issue type listing all requested organizations with that issue. For example, one case for any missing DUNS numbers, one for incorrect numbers and so on, listing all organizations with that issue in one case.
Please attach to the case you are raising this Excel Template . This template will help the team to investigate the type of issue you encountered in the Portal. Please try to populate as much information as possible to facilitate the investigation.
In this Excel Template, you will be able to populate the DUNS number of the supplier (if you have them), the organization’s name, the organization’s email domain, their full address, what the issue is, and what change you expect to see. To support CDP in resolving your issues, please provide as much additional information as possible, including the organization’s address and website.
When raising a case about DUNS number issues using the Excel template, please do not:
- add columns in the sheet
- remove the columns in the sheet
- edit the headers of the columns
- place the address of the parent or the subsidiary-level of your discloser’s company in this sheet.
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